Terms & Conditions

1Customer Water & Electricity

As OTR Detailing is a mobile detailing service, customers will be required to provide access to a suitable outdoor water supply and, where necessary, a suitable electrical socket.

• The customer must inform OTR Detailing of any issues with their water supply before the appointment.
• If suitable water or electricity is unavailable and this prevents the service from being completed, the appointment may need to be rearranged and the cancellation policy may apply.

2Personal Belongings & Valuables

Customers are responsible for removing or securing all personal belongings, valuables and fragile items from inside and around the vehicle before the appointment.

• OTR Detailing is not responsible for loss or damage to personal belongings left inside the vehicle.
• Customers should remove cash, jewellery, electronics, documents and any other valuable or fragile items before the service begins.

3Payment, Cancellation & Rescheduling

Online bookings are paid in full at the time of booking. Payments are processed securely by Stripe; we never see or store your card details. Appointments are reserved specifically for each customer.

• Cancellations or rescheduling requests should be made at least 24 hours before the scheduled appointment. Cancel with 24 hours' notice or more and you'll receive a full refund, or we'll move your booking to another date.
• Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of £15, which will be deducted from your refund.
• If we have to cancel or can't complete the service for reasons within our control, you'll receive a full refund.
• Refunds are returned to the original payment method and usually arrive within 5–10 working days.
• To cancel or reschedule, email otr.detailinguk@gmail.com or message us on Instagram with your booking reference.

4Access to the Vehicle

The customer must ensure that the vehicle is accessible at the agreed appointment time and is parked in a suitable location for detailing.

5Vehicle Condition

Customers should inform OTR Detailing of any existing damage, defects or particularly delicate areas before the service begins.

• OTR Detailing will take reasonable care when working on the vehicle. However, we cannot accept responsibility for pre-existing damage, weakened materials, loose trim, paint defects, failing coatings or other deterioration that becomes apparent during or after cleaning.

6Customer Agreement

By booking an appointment with OTR Detailing, the customer confirms that they have read and agreed to these Terms & Conditions.